1. Acceptance of these Terms
These Terms of Service (the "Terms") form a binding agreement between you and FieldShield ("we", "us", or "our") regarding your access to and use of our construction field-management platform, including the FieldShield mobile application, web application, and back-office (collectively, the "Services").
By creating an account, clicking "Continue" or "Sign up", or otherwise accessing the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case "you" refers to that entity.
If you do not agree to these Terms, you must not access or use the Services.
2. Your account
2.1 Eligibility
The Services are intended for professional use in the construction industry by users who are at least 16 years old. You must provide accurate, current, and complete information when creating your account and keep that information up to date.
2.2 Credentials
You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account. You must notify us promptly at help@fieldshield.app of any suspected unauthorised access or use.
2.3 Roles within an organisation
When your account belongs to an organisation, the organisation's administrator may manage your access, assign roles, and view activity carried out under that organisation's projects. Your use of the Services within that context is also subject to your employer's internal policies.
3. Subscription & billing
3.1 Plans and pricing
FieldShield offers a Free tier (with limited quotas) and the following auto-renewing monthly subscription plans:
- Starter — $19.00 USD / month
- Pro — $39.00 USD / month
- Enterprise — $59.00 USD / month
Local pricing in other currencies is set by the relevant app store at the time of purchase and may vary. Applicable taxes are added where required by law.
3.2 Auto-renewal
Paid subscriptions renew automatically at the end of each billing period for the same duration and price (or the then-current price for renewals, subject to advance notice). Your payment method is charged at the start of each new period unless you cancel at least 24 hours before the end of the current period.
3.3 Payment methods and cancellation
The way you are billed and the way you cancel depend on how you originally subscribed:
- iOS (Apple App Store): subscriptions purchased on iOS are billed through your Apple ID via Apple In-App Purchase. Manage or cancel at any time in Settings → [your name] → Subscriptions on your iPhone or iPad, or at apps.apple.com/account/subscriptions. Apple's standard subscription and refund terms apply.
- Android (Google Play): the in-app payment flow on Android currently uses our card payment provider (Stripe). You can cancel at any time from your account settings inside the app, or by contacting help@fieldshield.app. If we enable Google Play Billing in the future, subscriptions purchased through Google Play would be managed at play.google.com/store/account/subscriptions and governed by Google's standard subscription terms.
- Web and direct billing: subscriptions taken directly on our website are processed by Stripe. Cancel at any time from your account settings; cancellation takes effect at the end of the current billing period.
3.4 Refunds
Fees are non-refundable except where required by applicable law or expressly stated in a written agreement.
- For subscriptions billed by Apple, refund requests are handled solely by Apple at reportaproblem.apple.com.
- For subscriptions billed through Google Play (where applicable), refund requests are handled by Google in accordance with their refund policy.
- For Stripe-billed subscriptions, contact help@fieldshield.app.
3.5 Price changes
We may update plan pricing with at least 30 days' prior notice; changes take effect at the next renewal. Where required, Apple or Google will additionally ask for your explicit consent before charging the new price.
3.6 Free trials and introductory offers
Where offered, any unused portion of a free trial period will be forfeited when you purchase a paid subscription, except as required by applicable law.
3.7 Late payment
If a payment fails, we may suspend access to paid features until payment is received.
4. Acceptable use
You agree not to, and not to permit any third party to:
- Use the Services in violation of any applicable law, regulation, or third-party right.
- Upload or share content that is unlawful, defamatory, infringing, or harmful.
- Upload viruses, worms, or other malicious code, or attempt to gain unauthorised access to the Services or related systems.
- Interfere with the integrity, security, or performance of the Services or the data they contain.
- Reverse-engineer, decompile, or attempt to extract the source code of the Services, except to the extent expressly permitted by applicable law.
- Resell, sublicence, or make the Services available to any third party not authorised under your subscription.
- Use the Services to send unsolicited communications or to scrape or systematically extract data.
5. Customer content
"Customer Content" means all data, files, plans, photos, drawings, annotations, tasks, comments, forms, and other materials you upload or generate through the Services.
5.1 Ownership
You retain all rights, title, and interest in your Customer Content. We do not claim ownership of it.
5.2 Licence to operate the Services
You grant us a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, modify (only as required by the Services, e.g. format conversion or thumbnails), and back up Customer Content for the sole purpose of operating, securing, and improving the Services and providing them to you and your authorised users.
5.3 Your responsibility
You represent and warrant that you have all rights necessary to upload Customer Content and that doing so does not infringe any third-party right or violate any law.
5.4 No AI training on your content
6. Intellectual property
The Services, including all software, designs, logos, documentation, and trademarks (other than Customer Content), are the property of FieldShield or its licensors and are protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services in accordance with these Terms and your subscription. No other rights are granted, by implication or otherwise.
Any feedback, suggestions, or ideas you voluntarily provide may be used by us without restriction or compensation, provided we do not identify you as the source without your consent.
7. Confidentiality
Each party may receive non-public information from the other in connection with the Services ("Confidential Information"). The receiving party agrees to (i) protect Confidential Information using at least the same degree of care it uses for its own information of similar importance, (ii) not disclose it to third parties except to employees, contractors, or advisors bound by similar confidentiality obligations, and (iii) use it only as necessary to perform under these Terms. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without confidentiality obligations.
8. Third-party services
The Services may integrate with or link to third-party services (such as cloud storage, identity providers, or analytics tools). Your use of those services is governed by their own terms and privacy notices. We are not responsible for the content, availability, or practices of third parties.
9. Suspension & termination
9.1 By you
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then.
9.2 By us
We may suspend or terminate your access to all or part of the Services with or without notice if (i) you materially breach these Terms, (ii) your use endangers the security or integrity of the Services or other users, (iii) we are required to do so by law or by a competent authority, or (iv) we discontinue the Services in whole or in part (in which case we will provide reasonable advance notice).
9.3 Effect of termination
On termination, your right to access the Services ceases. We will make Customer Content available for export for a period of 30 days after termination, after which it may be permanently deleted from our active systems and rotated out of backups in accordance with our retention schedule. Sections of these Terms which by their nature should survive (e.g. payment, intellectual property, confidentiality, disclaimers, liability, indemnification, governing law) will survive.
10. Disclaimer of warranties
The Services are provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or that defects will be corrected. You use the Services at your own risk.
11. Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
- Our aggregate liability arising out of or related to these Terms or your use of the Services will not exceed the fees you paid to us for the Services during the twelve (12) months preceding the event giving rise to the claim.
- The above limitations do not apply to liability that cannot be limited or excluded under applicable law (such as gross negligence or wilful misconduct).
12. Indemnification
You agree to defend, indemnify, and hold harmless FieldShield and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to (i) your Customer Content, (ii) your use of the Services in violation of these Terms or applicable law, or (iii) your infringement of any third-party right.
13. Governing law & disputes
These Terms are governed by the laws of France, without regard to its conflict-of-laws principles. Subject to mandatory consumer-protection rules that may grant you the right to bring proceedings in your country of residence, any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the competent courts of France.
Before initiating any formal proceeding, the parties agree to attempt in good faith to resolve the dispute through informal discussion. Either party may initiate this process by sending a written notice to the other.
14. Changes to these Terms
We may update these Terms from time to time to reflect changes to the Services, our practices, or applicable law. Material changes will be communicated by email or in-product notice at least 30 days before they take effect. The "Last updated" date at the top of this page indicates when the Terms were last revised. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.
15. Contact us
If you have any question about these Terms, please contact us:
Postal address:
1 Allée Des Érables
78480 Verneuil-sur-Seine, France